Terms of service

Welcome to HomeHero (“we,” “us,” “our,” or “the Company”).
These Terms and Conditions (“Terms”) govern your use of our website https://homehero.co (“the Site”) and all purchases made through it.
By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General Use of the Site

By using our Site, you confirm that:

  • You are at least 18 years old or using the Site under the supervision of a parent or legal guardian.

  • You agree to use the Site only for lawful purposes and in accordance with these Terms.

  • You will not engage in any activity that interferes with or disrupts the functionality or security of the Site.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe a user has violated these Terms or applicable laws.

2. Products and Orders

  • All products listed on our Site are subject to availability. We reserve the right to modify, limit, or discontinue products at any time without prior notice.

  • Prices are listed in USD and are subject to change without notice.

  • By placing an order, you agree to provide accurate, complete, and current information, including billing and shipping details.

  • We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraudulent activity.

Once your order is confirmed, you will receive an email with order details and tracking information once shipped.

3. Shipping

Shipping and delivery terms are governed by our Shipping Policy .
Key highlights include:

  • We currently ship to all U.S. states only (no international shipping).

  • Processing time is 1–2 business days.

  • Standard, Expedited, and Free Shipping options are available as described in our Shipping Policy.

You agree to review our Shipping Policy before placing an order to understand our shipping methods, costs, and timelines.

4. Returns, Refunds & Exchanges

All returns, refunds, and exchanges are handled in accordance with our Returns & Refund Policy
Important points include:

  • You have 90 days from delivery to request a return for a full refund.

  • Items must be unused, uninstalled, and in their original packaging.

  • Refunds are processed to the original payment method within 5–10 business days after we receive and inspect the returned item.

  • Original shipping fees are non-refundable.

Please read our full Returns & Refund Policy for complete details.

5. Warranty

All HomeHero products are covered by a 2-Year Warranty against manufacturing defects and functional failures under normal use.
Warranty claims require proof of purchase and may involve product repair or replacement at no cost to you.
Warranty coverage does not extend to damage caused by misuse, modification, or improper installation.

6. Payment and Billing

We accept major credit and debit cards via secure third-party payment processors.
By submitting payment information, you represent and warrant that:

  • You are authorized to use the provided payment method.

  • The information you provide is accurate and complete.

We do not store or process credit card details on our servers. All payments are encrypted and handled securely by our payment partners.

7. Intellectual Property

All content on this Site—including text, graphics, images, logos, videos, and software—is the property of HomeHero and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use any materials from the Site without our prior written consent.

8. Privacy

Your privacy is very important to us.
Our collection, use, and disclosure of your personal information are governed by our Privacy Policy
By using our Site, you consent to the processing of your personal information as described in that policy.

9. Limitation of Liability

To the maximum extent permitted by law, HomeHero and its affiliates will not be liable for any:

  • Indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our Site or products.

  • Delays or failures resulting from causes beyond our reasonable control, including but not limited to natural disasters, supply chain disruptions, or carrier delays.

Our total liability for any claim arising under these Terms shall not exceed the total amount you paid for the product giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless HomeHero, its employees, directors, and partners from any claims, damages, losses, or expenses (including legal fees) arising from your misuse of our Site, violation of these Terms, or infringement of any third-party rights.

11. Changes to Terms

We reserve the right to modify these Terms at any time.
Any updates will be posted on this page with an updated “Effective Date.”
Your continued use of the Site after such changes constitutes acceptance of the revised Terms.

12. Governing Law

These Terms and your use of the Site shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to its conflict of law principles.
Any disputes arising under these Terms shall be resolved in the courts located in Sheridan, Wyoming.

13. Contact Information

If you have questions or concerns regarding these Terms and Conditions, please contact us:

📍 Address: 30N North Gould Street, Sheridan, Wyoming, 82801, USA
📞 Phone: +1 415 649 4685
📧 Email: info@homehero.co