Privacy policy

Effective Date: October 6, 2025

Welcome to HomeHero. Your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, how we share it, and how you can control your information when you visit and purchase from https://homehero.co (the "Site").

 

1. Information We Collect

 

We collect information to process your orders, provide customer service, and improve your shopping experience.

 

A. Information You Provide to Us (Directly)

 

This includes any information you provide when placing an order, creating an account, or contacting us:

  • Identifiers: Name, shipping address, billing address, email address, phone number.

  • Commercial Information: Records of products purchased and transaction history.

  • Payment Information: Payment card details (Note: This is processed by our secure third-party payment processor and is never stored on our servers).

 

B. Information Collected Automatically (Indirectly)

 

When you browse our Site, we automatically collect certain information about your device and your activity using tracking technologies.

  • Device Information: IP address, browser type, operating system, time zone, and unique device identifiers.

  • Usage Data: Information about how you interact with our Site, including pages viewed, products searched, referral source, and clicks.

  • Tracking Data (Cookies): We use "cookies" (small data files placed on your device) and similar technologies (like pixels and web beacons) for site functionality, analytics, and advertising.

 

2. How We Use Your Information

 

We use the information we collect for the following business purposes:

Purpose Category Examples of Use
Fulfilling Orders To process your payment, ship your products, provide tracking information, and manage returns/exchanges.
Customer Service To communicate with you regarding your order, answer inquiries, and manage warranty claims.
Site Improvement To monitor and analyze usage data, troubleshoot issues, and improve the design and functionality of our website.
Marketing & Advertising To send you promotional emails (if you opt-in) and to deliver personalized advertisements.
Security & Fraud To screen orders for potential fraud or risk and comply with legal obligations.

3. Sharing Your Personal Information (Third-Party Disclosure)

 

We share your personal information with third parties to help us run our business and fulfill the purposes described above.

  • Service Providers: We share necessary information with our payment processors, shipping carriers (e.g., FedEx, USPS), IT and website hosting partners, and professional advisors.

  • Advertising & Analytics Partners: We use services like Google Analytics and Google Ads to understand how customers use our Site and to deliver targeted advertising. This involves sharing IP addresses and cookie data.

4. Google Ads, Remarketing, and Cookies Policy

 

We use Google's advertising services (including "Remarketing" or "Your Data Segments") to advertise across the Internet.

  • How it Works: This means that HomeHero, along with third-party vendors (including Google), use cookies and/or device identifiers to serve ads to you based on your past visits to our website. For example, if you view a specific product on HomeHero.co, you may see an ad for that product or similar HomeHero products on other websites you visit later.

  • Ad Placement: These targeted ads may appear on other websites that are part of Google's display network or other advertising networks.

 

5. Your Rights and Opt-Out Options

 

You have the right to control how your data is used, particularly for advertising.

 

A. Opting Out of Targeted Advertising

 

You can opt-out of personalized advertising through the following methods:

  1. Google's Ad Settings: You can control the personalized ads you see from Google by visiting Google's Ad Settings.

  2. Device Settings: You can adjust the settings on your mobile device (iOS or Android) to control device identifiers used for ad personalization.

 

B. Other Data Rights

 

Depending on your jurisdiction, you may have the right to access the personal information we hold about you, request that it be corrected, or request that it be deleted. To exercise these rights, please contact us using the information below.

 

6. Security

 

We take reasonable steps to protect your personal information. As noted, all sensitive information (like credit card data) is handled by third-party processors and is encrypted during transfer. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

 

7. Changes to this Policy

 

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Effective Date."

 

8. Contact Information

 

If you have questions about this Privacy Policy, your data, or your opt-out options, please contact us at:
📍 Address: 30N North Gould Street, Sheridan, Wyoming, 82801, USA
📞 Phone: +1 415 649 4685
📧 Email: info@homehero.co